Communication and De-escalation – Mastering the Art of Effective Interaction
“If you just communicate, you can get by. But if you communicate skillfully, you can work miracles.” – Jim Rohn

​professionals navigate their daily responsibilities without formal communication training, relying on policies that often lack the depth needed to ensure consistent, effective interaction. Communication and De-escalation fills this critical gap by providing a practical system for maintaining composure, building rapport, and achieving cooperation in high-pressure situations.

​This engaging 4-hour course delivers proven verbal and non-verbal strategies to help professionals confidently manage interactions with students, parents, the public, peers, and administration. Participants will gain essential insights into crisis dynamics, predictability, bias, and body language to improve their ability to prevent and de-escalate tense situations.

At the core of the training is The Wolfson Formula, a simple yet highly effective universal communication system used successfully for over a decade in public interactions, victim interviews, negotiations, and crisis scenarios. Attendees will leave equipped with practical tools to handle difficult encounters with professionalism and confidence.

Taught to thousands of professionals across various industries, this course is quickly becoming the gold standard in communication and de-escalation training. Participants will receive a pocket-sized reference guide and access to additional materials for ongoing support.

​Customizable to fit organizational needs, this course pairs well with “Understanding Student Behavior and Recognizing Signs of Crisis” and is ideal for public safety personnel, school staff, government employees, security professionals, and corporate teams looking to enhance their communication effectiveness in high-stakes environments.